11/12/2023 0 Comments Origin client not loading![]() Was this article helpful? 0% of 0 players found this article helpful. Once you’re done with the file you downloaded, you can delete it by dragging it to your Trash Can.Find the Origin Troubleshooting.txt file on your desktop and send it to us through email.Quit Origin after you’ve entered your credentials.Enter your login info when macOS asks for permission to install Origin Helper.Double-click on the AppleScript’s icon to start running it.Make sure that Origin is installed in the Applications folder and isn’t running when your script starts.We’ll update this article as soon as we have a fix. ![]() These files are used by our developers to troubleshoot issues. It doesn’t have any personal information about you or what’s on your Mac, and only works to diagnose application issues. Once you’ve successfully used the tool, a file called Origin Troubleshooting.txt will be made and saved on your desktop. Getting requests to enter your Mac user credentials?Īre you having problems getting Origin Helper to run? Does it keep asking you for your Mac credentials? Download our diagnostic tool to run an AppleScript that will debug Origin Helper on your Mac. EADarko I have followed the steps but I came to a roadblock when trying to find 'DownloadCache folder' I had followed all the steps but it wasn't in the folder I mean when I used + Shift + G it didn't work so I made my own way around and found the Origin through the finder and went into Origin but it didn't have anything with DownloadCache. Download the latest version of Origin for Mac and install it.If you are currently using a wired connection, try switching to a wireless connection, or vice versa. Ensure that you are connected to the internet and that your connection is stable. When the reset is done, you’ll get a confirmation message that your Origin preferences and cache files have been removed. If you are experiencing issues with the Origin client on your Mac not loading, the first thing you should do is check your internet connection.Enter your password and click OK to start the reset. ![]() You’ll be asked to give approval with your Administrator password.
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